SHIPPING POLICY

Effective date: September 2026 | www.shopmunikos.com | info@munikos.com.co

Munikos ships from more than one location. Depending on the style and availability, your order may ship from our warehouse in Toronto or from our atelier in Colombia. We work with several carriers depending on your destination, and every order is packed carefully and dispatched with a tracked service.

FREE SHIPPING
- Canada: free shipping on every order, no minimum
- United States: free shipping on orders over $89

ORDER HANDLING TIME
Orders are processed within 1-3 business days after payment confirmation (Monday through Friday, excluding holidays). Orders placed after 3:00 PM Colombia time, on weekends, or on holidays are processed the following business day.

ESTIMATED DELIVERY TIMES
From the date of shipment:
- Canada: 3-5 business days
- United States: 4-8 business days

These are estimates. Actual delivery may vary due to customs processing, weather, carrier delays, or local logistics. Munikos is not responsible for delays beyond our control.

DUTIES, TAXES & CUSTOMS

Canada — none. Orders shipped from our Toronto warehouse never cross an international border. For the few styles that ship from Colombia, Munikos pays all applicable duties and customs charges in advance. There is nothing to pay on delivery.

United States. Orders may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are the customer’s responsibility and are not included in our prices or shipping costs. If a package is held at customs or returned due to non-payment of import fees, the customer is responsible for re-shipment costs. Store credit may be issued for the item value (excluding original shipping) if the customer opts not to have the package re-shipped.

ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate at checkout. We do not ship to P.O. Boxes. If an order is returned due to an incorrect address, re-shipment fees will apply.

TRACKING YOUR ORDER
You will receive a tracking link by email once your order ships. Please allow up to 24 hours for tracking to activate. For international shipments, updates may be less frequent once the package enters the local carrier network.

DAMAGED PACKAGES
If your package shows signs of damage or tampering upon delivery, please reject the shipment, note the issue on the carrier’s delivery form, and contact us immediately at info@munikos.com.co with your order number and photos of the damage.

PEAK SEASON DELAYS
During high-volume periods such as Black Friday, Cyber Monday, Christmas, and other holidays, handling and delivery times may be extended. We will communicate any expected delays.

CONTACT
info@munikos.com.co | www.shopmunikos.com