RETURNS, REFUNDS & WARRANTY POLICY

Effective date: September 2026 | www.shopmunikos.com | info@munikos.com.co

At Munikos, we design jeans and apparel made in Colombia with unique details and finishes that make every piece stand out. We want you to love your purchase. Please read this policy carefully before placing your order.

RETURNS & EXCHANGES
We accept returns and exchanges on eligible items within 25 days from the confirmed delivery date as recorded by the carrier. That gives you more time than most brands.

GENERAL CONDITIONS
To be eligible, items must:
- Be unworn, unwashed, and in original condition
- Have all original tags and packaging attached
- Be free of makeup, perfume, deodorant, stains, odors, pet hair, or any signs of use
- Not have been altered, repaired, or modified in any way

Munikos reserves the right to reject any item that does not meet these conditions. Unauthorized returns will not be accepted.

EXCHANGE OPTIONS
Customers may request a return for a different size, color, or style. Simply return the item and use your store credit to place a new order. A maximum of one return per item per customer applies.

RETURN SHIPPING COSTS

Canada — free returns.
If you choose an exchange or store credit, we email you a prepaid return label at no cost to you. If you prefer a refund to your original payment method, you cover the return shipping. All Canadian returns go to our Toronto warehouse — no international shipping and no customs charges.

United States.
Returns go to our US warehouse — no international shipping and no customs charges. The customer is responsible for arranging and paying for the return shipment.

Rest of the world.
Returns go to our atelier in Colombia. Email us for the return address. The customer is responsible for arranging and paying for the return shipment, including any applicable duties or customs charges.

REFUND OPTIONS
Once we receive and inspect the item, you may choose between:
- Store credit for the full item value — no deductions, no expiry date, issued within 2-3 business days (recommended)
- Refund to your original payment method, minus an $18 USD return processing fee to cover our original outbound shipping and logistics costs

FINAL SALE
The following items are not eligible for return or exchange:
- Sale or promotional items
- Limited edition items marked as Final Sale
- Gift cards

Using a discount code on a full-price item does not affect your right to return. Easy returns apply to every full-price order.

DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, contact us within 5 business days of delivery at info@munikos.com.co. Please include your order number, photos or video of the issue, and a brief description. Once approved, Munikos will cover all related shipping costs.

WARRANTY POLICY
All Munikos garments include a 60-day warranty against manufacturing defects.

Covered:
- Stitching and seam defects
- Fabric manufacturing defects
- Hardware or accessory defects (rivets, zippers)

Not covered:
- Normal wear and tear
- Damage from improper washing or care
- Damage due to misuse, chemicals, or high temperatures
- Altered or repaired garments

If your warranty claim is approved, Munikos may repair, replace, or issue store credit or a refund for the item.

HOW TO START A RETURN OR EXCHANGE
1. Email info@munikos.com.co with your order number and reason for the request
2. Wait for authorization and return instructions. Do not ship items without prior approval
3. Ship your item using a trackable method, or the prepaid label we send you
4. Receive your store credit or refund once the item is inspected and approved

ORDER CANCELLATIONS
Orders may only be cancelled before they have been processed or shipped. Once shipped, cancellations are no longer possible.

GARMENT CARE
- Wash inside-out in cold water
- Do not tumble dry
- Air dry away from direct sunlight
- Follow care label instructions on each garment

CONTACT
info@munikos.com.co | www.shopmunikos.com